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Terms and conditions that protect both of us

When you open an account on sonic138, you're agreeing to a set of rules that keeps your money safe, your account secure, and the games fair for everyone.

Account security verifiedPayment protection on fileWithdrawal checks in place

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What these terms cover and how they apply

sonic138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern everything from the moment you register through every deposit, withdrawal, and game session on sonic138. They cover your account responsibilities — keeping your password safe, not sharing login details, and confirming your identity when we ask. They also explain how we handle your

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deposits via DANA, OVO, GoPay and QRIS, what happens during withdrawals, and the rules around live tables, slots, and sportsbook access. Access and eligibility depend on local law. We reserve the right to suspend accounts that breach these terms, and we outline the process for disputes
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and account closure. By opening an account, you acknowledge you've read and agreed to these conditions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

TERMS QUESTIONS

How to reach us about your account terms

DATA & SECURITY

How we protect your information under these terms

Account Verification

When you sign up or request a withdrawal, we verify your identity using the details you provided — name, date of birth, email and phone. This protects your account from unauthorized access and fraud.

Payment Data Security

Your DANA, OVO, GoPay and QRIS payment details are encrypted and never stored on our servers after each transaction. Deposits and withdrawals are processed through secure payment gateways that comply with local banking standards.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and track game history for your account statements. You can manage cookie settings in your browser; disabling them may limit account features.

Data Retention

We keep your account data, transaction history and identity verification records for as long as your account is active, plus three years after closure for compliance and dispute resolution purposes.

Policy Changes

If we update these terms, we notify you via email and in-account message at least 14 days before the change takes effect. You can request a full copy of the updated terms or submit questions to support.

Your Rights

You can request a copy of your data, update your personal details, or ask us to explain how we use your information. Contact support with 'Data Request' in the subject line and we'll respond within five business days.

What you need to know about your account terms

Yes. Before your first withdrawal, we ask for your full name, date of birth, and a photo of your ID. This is a standard banking rule in Indonesia and protects both your account and ours from fraud. Verification usually takes under two hours.

Use the 'Forgot Password' link on the login page, enter your email, and we'll send you a reset link within two minutes. Click it, set a new password, and you're back in your account. Never share your reset link or new password with anyone.

Yes. Go to Settings > Account > Close Account and confirm. We'll process your request within 24 hours. Any remaining balance will be returned to your DANA, OVO, GoPay or QRIS account within one business day.

Suspension is temporary — we pause access while we investigate a concern (like unusual activity). Closure is permanent — your account is deleted and cannot be reopened. Suspension usually lifts within 48 hours if no breach is found.

Live table feeds are streamed and stored on secure servers for game integrity and dispute resolution only. You cannot request these recordings, but we use them to verify bet outcomes if you have a question about a round result.

If you don't see your withdrawal in your DANA, OVO, GoPay or QRIS account within 24 hours, contact support immediately. We investigate disputes up to 90 days after the withdrawal request. After 90 days, the claim window closes.

You can set a daily deposit limit in Settings > Account Limits. This helps you manage your spend. Withdrawal limits are set by your payment method — your bank or OVO, DANA, and GoPay set their own transfer caps per transaction.

Terms and conditions that protect both of us

How to reach us about your account terms

How we protect your information under these terms

Account Verification

Payment Data Security

Cookie & Tracking

Data Retention

Policy Changes

Your Rights

What you need to know about your account terms

01 Do I have to verify my identity before I can withdraw?

02 What happens if I forget my password?

03 Can I close my account anytime?

04 What's the difference between account suspension and closure?

05 Are my live table sessions recorded under these terms?

06 How long do I have to dispute a withdrawal charge?

07 Can I set limits on my deposits or withdrawals?

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