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Your account security and privacy matter to us

When you open an account on sonic138, your payment details, withdrawal requests and game activity are protected by multi-layer security protocols.

Data encryption on all account pagesDANA, OVO, GoPay, QRIS verified deposits24-hour account recovery support
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sonic138 Your account security and privacy matter to us
CONTACT CHANNELS

How to reach our legal and support team

If you have questions about account closure, data handling, payment disputes or your rights under local law, our support channels are staffed to help.

Live chat Available during all hours. Ask about account holds, payment verification steps, or policy clarifications.
Email support Submit formal requests — data access, account deletion, payment disputes — with a response…
In-app settings View your account restrictions, withdrawal status and linked payment methods under Settings > Account.
DATA AND SECURITY

How we protect your information

Your personal data—name, email, phone number and payment details—is encrypted at rest and in transit. We retain only what's necessary for account operations, compliance checks and fraud prevention.

Account encryption

All deposits via DANA, OVO, GoPay and QRIS are routed through secured channels. Your password is hashed and never stored in plain text. Two-factor authentication is available in Settings for additional login protection.

Cookie use

We use session cookies to keep you logged in and analytical cookies to track page performance. You can disable non-essential cookies in your browser; essential cookies cannot be turned off without breaking account access.

Data retention

Completed transactions are stored for seven years for compliance. Your account activity logs remain visible to you for the lifetime of your account unless you request deletion.

Third-party sharing

We do not sell your data. Payment processors (DANA, OVO, GoPay, QRIS providers) receive only the minimum details needed to complete your deposit or withdrawal. Fraud-prevention partners may receive anonymised transaction patterns.

Withdrawal verification

Large withdrawals trigger ID and payment-method verification to comply with anti-money-laundering rules. Verification usually completes within 24 hours; you'll see the status in your account history.

Your access rights

You can request a copy of all personal data we hold about you. Contact support with your account email and we'll provide a downloadable file within five business days, where local law permits.

Frequently asked questions about your legal rights

Questions about account closure, data access, withdrawal disputes and payment security come up regularly. Below are answers to the ones we hear most often from players in Indonesia.

Yes. Contact our support team with your account email and a copy of a government ID for verification. We'll compile your personal data, payment history and activity log into a file and send it to you within five business days, where local law permits.

Open Settings > Account > Close Account. You'll be asked to confirm your choice and any outstanding balance will be offered as a withdrawal. Once closed, your account cannot be reopened; a new account with the same email requires a waiting period of 30 days.

Completed withdrawals remain visible in your account history indefinitely. For compliance and anti-fraud purposes, we retain detailed transaction records for seven years after the withdrawal is processed.

Contact live chat immediately with your transaction reference number. Our team will investigate with your payment provider and confirm whether a duplicate charge occurred. Refunds for duplicate deposits are issued within 24 hours of verification.

We reserve the right to close accounts that violate our terms—such as using false identity details, multi-accounting or suspicious activity patterns. If we suspect a breach, we'll notify you via email and give you a chance to respond before taking action, except in cases of fraud or money-laundering risk.

We do not sell or trade your email, phone or payment details. Payment processors receive only the information needed to complete your DANA, OVO, GoPay or QRIS transaction. Fraud-prevention companies may receive anonymised transaction data to detect suspicious patterns.

Change your password immediately and contact live chat or email support. Provide details of the suspicious activity and we'll review your account security logs. If fraud is confirmed, we'll investigate and reverse any unauthorised transactions where possible.

Related Pages

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