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How We Protect Your Account and Payment Data

When you open an account with sonic138, your personal details, transaction history, and payment information stay secure behind encrypted protocols.

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sonic138 How We Protect Your Account and Payment Data
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How to Contact Us About Your Privacy

We respond to data requests and privacy concerns through multiple channels.

Email Support Send privacy enquiries to our data protection team at any time.
Live Chat Chat with our support agents during business hours for immediate answers about your data…
Account Settings Log into your sonic138 account and navigate to Settings > Privacy to review what…
DATA SECURITY

How We Keep Your Information Safe

Encryption, verification procedures, and access controls are built into every part of your account. From deposit confirmation to withdrawal approval, we check identity at each step.

Encrypted Connections

All data moving between your device and our servers travels over encrypted channels. Login, payment entry, and withdrawal requests are protected from interception.

Identity Verification

We confirm your identity before processing deposits and withdrawals. This protects your account from unauthorised access and keeps your funds secure.

Payment Gateway Security

DANA, OVO, GoPay and QRIS transactions run through certified payment processors. We never store your full payment credentials in our system.

Data Retention

We keep account records for as long as needed to comply with local law and resolve disputes. Once your account closes, we securely delete personal data per retention schedules.

Limited Staff Access

Only authorised team members can view your data, and only to resolve your request or investigate fraud. We log every access for auditing purposes.

Your Rights

You can request to see, correct, or delete your data. Contact support with your account details and we'll process your request according to local law requirements.

Privacy Policy Questions Answered

Below are the questions we hear most often about how we handle your information.

We collect your name, email, phone number, date of birth, and payment details when you open an account. We also record your login history, game activity, deposits via DANA, OVO, GoPay or QRIS, and withdrawals. This data helps us verify your identity, process transactions safely, and detect fraud.

We retain your account data according to local law and our legal obligations. Generally, we keep records for several years to settle disputes and comply with financial regulations. Once the retention period ends, we securely delete your personal information. Contact support if you want details on your specific retention timeline.

We do not sell your data to third parties. Payment processors for DANA, OVO, GoPay and QRIS receive only what they need to complete your transaction. We share data with law enforcement only where local law requires it. Your account details stay within sonic138.

Yes. Log into your account, go to Settings > Privacy, and select Download My Data to receive a copy. To request deletion where local law permits, contact our support team with your account details and we'll process your request. Some data may need to be retained for legal reasons.

Your login credentials and payment information travel over encrypted connections to our secure servers. We never store your full payment card or bank details. DANA, OVO, GoPay and QRIS transactions go through certified gateways. We require identity verification before processing withdrawals.

Contact our support team immediately through live chat or email. We'll freeze your account, review the activity, and restore your funds if fraud is confirmed. Change your password and enable any additional security features available in your account settings right away.

We use cookies to keep you logged in, remember your preferences, and improve your experience. We do not track you across other websites. You can manage cookie settings in your browser. Disabling cookies may affect account access or lobby features on mobile and desktop.

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